December 1st is National Text with 911 Awareness Day
Today is National Text with 911 Awareness Day. The North Bay Police Service’s 911 Communications Centre encourages deaf, deafened, hard of hearing and speech impaired (DDHHSI) community members to be prepared for possible emergencies by registering their mobile phones for the Text with 911 service. For a complete list of T911 service availability in Canada, visit textwith911.ca/service-availability.
To use the Text with 911 service, deaf, hard of hearing and speech impaired community members:
- Must have a compatible T911 mobile phone;
- Must have a valid wireless subscription for text messaging; and
- Must register for T911 with a wireless service provider.
How to make a T911 Call
(Follow the directions below or what the following YouTube video.)
- Unlock the cell phone keypad if it is locked. Some cell phones do not allow receiving and/or sending text messages if the keypad is locked, even though they allow a user to dial 911. “Unlocking” means entering your personal password or pressing an unlock button on the phone.
- Dial 911 on your cell phone to place an emergency voice call.
- Monitor the cell phone display to ensure that the call is connected. Shortly after the call is connected, you should receive an initial text message from the 911 call centre.
- The number you will see on your cell phone will have 13 digits and will begin with 555911.
- Once the initial text message is received, you should reply to this text message and provide the 911 call taker with the information that they are requesting, such as the nature of the emergency and your location. Keep your text messages brief and concise.
- You should keep the 911 voice call connected during the entire text messaging session if possible. This will permit the 911 call taker to hear any background noises that can be helpful to assess the emergency, and will provide enhanced 911 functions.
- You will know that the T911 session has been concluded when you receive the message “End of 911 Call”.
- After receiving the “End of 911 Call” message, if you need to further communicate with the 911 call centre, you will need to initiate a new text session by dialing 911 to re-establish contact with the 911 call centre and communicate again by replying to the text message.
For more information, visit textwith911.ca.
T911 is only available to DDHHSI community members. Persons who are not deaf, hard of hearing or speech impaired must call 911 for emergency police, fire and ambulance service.