TELEPHONE SCAM ALERT - Caller claims to be from North Bay Hydro

TELEPHONE SCAM ALERT – Caller claims to be from North Bay Hydro

A North Bay resident contacted North Bay Police to report that a person called their residence claiming to be from North Bay Hydro and demanding immediate payment or their electricity service would be disconnected.

Police warn residents that these phone calls are scams and advise residents who receive them to simply hang up.

If a customer has an overdue account, North Bay Hydro does not demand immediate payment (by credit card, money order, etc.) over the phone.

Follow these tips to determine if a caller is legitimate:

  • Monitor your hydro account balance to understand if payments are overdue.
  • If you have money owing, hydro will send you a notice by mail or email.
  • If hydro calls you about your account, the caller will identify him/herself and, if you have call display, the phone number will appear as a North Bay Hydro phone number.
  • If you have any concerns about your North Bay Hydro account, call them directly at 705-474-8100 or drop by their office at 74 Commerce Crescent, North Bay.